From the day you receive your goods, we offer a no quibble full 14-day money back guarantee. This is in addition to your statutory consumer rights.
By accessing The Luxury Hut, you are accepting the Terms & Conditions set out on this website. Should you wish not to, please do not browse this website.
1. Information About Us
The Luxury Hut is trading from 88-90 Hatton Garden, London, EC1N 8NP.
2. Applicable Terms
2.2 All orders on The Luxury Hut, are subjects to Terms and Conditions.
3. Changes To These Terms
3.2 Please check this page from time to time to take note of any changes we make, as they are binding on you.
4. Changes To Our Site
4.1 We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
4.2 We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
5. Accessing Our Site
5.1 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
5.2 You are responsible for making all arrangements necessary for you to have access to our Website.
6. Your Account And Password
6.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
7. Intellectual Property Rights
7.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others to content posted on our Website.
7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
7.4 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
7.5 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licencors.
8. No Reliance On Information
8.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
8.2 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
9. Limitation Of Our Liability
9.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
9.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
9.3.1 use of, or inability to use, our Website; or
9.3.2 use of or reliance on any content displayed on our Website.
9.4 If you are a business user, please note that in particular, we will not be liable for:
9.4.1 loss of profits, sales, business, or revenue; 9.4.2 business interruption;
9.4.3 loss of anticipated savings; 9.4.4 loss of business opportunity, goodwill or reputation; or
9.4.5 any indirect or consequential loss or damage.
9.5 If you are a consumer user, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any Website linked to it.
9.7 We assume no responsibility for the content of any websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
9.8 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Website Terms and Conditions of Sale.
10.1 We do not guarantee that our Website will be secure or free from bugs or viruses.
10.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
10.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which are malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
11. Linking To Our Site
11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.3 You must not establish a link to our Website in any website that is not owned by you.
11.4 Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.
11.5 We reserve the right to withdraw linking permission without notice.
12. Third Party Links And Resources In Our Site
12.1 Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.
12.2 We have no control over the contents of those sites or resources.
13. Applicable Law
14. Our Products
14.1 The images (and / or any drawings or designs) of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that your computer’s display of the Products accurately reflects the colour, size, scale or quality of the Products. Your Products may vary slightly from those images (and / or drawings or designs).
14.2 All sizes, weights, capacities, dimensions and measurements indicated on our Website have a 2% ‘tolerance allowance’ and / or such other greater tolerance allowance as we shall decide to be reasonable in the circumstances in our reasonable opinion and in line with best industry practice.
14.3 The packaging of the Products may vary from that shown on images on our Website.
14.4 All Products shown on our Website are subject to availability. We will inform you by e-mail as soon as possible and terminate your order without any cost to you if the Product you have ordered is not available.
15. If You Are A Consumer
15.1 This clause 15 only applies if you are a consumer.
15.2 If you are a consumer, you may only purchase Products from our Website if you are at least 18 years old.
15.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Your statutory rights are not affected.
16. If You Are A Business Customer
16.1 This clause 6 only applies if you are a business.
116.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Website to purchase Products.
16.5 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
17. How The Contract Is Formed Between You And Us
17.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before clicking through and completing our order process.
17.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
17.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Website as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
18. Our Right To Vary These Terms
18.1 We may revise these Terms from time to time.
18.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
18.3 Whenever we revise these Terms in accordance with this clause 18, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
19. Your Consumer Right Of Return And Refund
19.1 This clause 9 only applies if you are a consumer.
19.2 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 19.5. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
19.3 However, this cancellation right does not apply to Custom Made Products (unless they are faulty or materially mis-described).
19.4 A Product (including a Custom Made Product) will be ‘materially mis-described’ if it does not, in our reasonable opinion, materially meet either (a) our description (and / or the image, drawing or design) of the Product on our Website and / or (b) your specification for a Custom Made Product. For example, should we (or you) describe (or specify) that a Product is made out of gold and it is in fact made out of silver, we would consider this to be mis-described in a material way. A minor discrepancy between a Product and our description of it (and / or the image, drawing or design of it on our Website) and / or the specification provided by you (if it is a Custom Made Product) will not, in our reasonable opinion, be considered to be a material mis-description. For the avoidance of doubt, we reserve the right to decide (in our reasonable opinion) whether a mis-description is a material mis-description or a minor discrepancy.
19.5 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the Products.
19.6 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to [email protected] or telephone us on +44 (0)207 242 5411 to inform us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
19.7 You will receive a full refund of the price you paid for the Products and any applicable delivery charges.
19.8 If you have returned the Products to us under this clause 19 because they are faulty or materially mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
19.9 We refund you on the credit card or debit card used by you to pay or to the account from which we received payment (for instance, via BACS, PayPal or Amazon Checkout).
19.10 If the Products were delivered to you and you wish to cancel a Contract for any reason (including because the Products are faulty or materially mis-described):19.10.1 you must return the Products to us: (a) as soon as reasonably practicable and in any event within 7 (seven) working days of the effective date of cancelation which, for the avoidance of doubt would be the date you sent us the e-mail or the date you telephoned us to notify us of your cancellation; and (b) in accordance with the procedure detailed in our Returns Policy .9.10.2 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
19.11 Subject to clause 9.8 where you have cancelled a Contract in accordance with clause 9, you will be responsible for the cost of returning the Products to us in accordance with clause 19.10.1 and our Returns Policy. You will not be responsible for the cost of returning the Products to us where you have cancelled the relevant Contract because the Products are faulty or materially mis-described. For the avoidance of doubt, you must still comply with clause 19.10.1 and all relevant provisions in our Returns Policy and these Terms whether you have cancelled a Contract (a) because the Products are faulty or materially mis-described or (b) for any other reason.
19.12 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 19 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
20.1 We will endeavour to fulfil a Contract by the estimated delivery date set out in the Dispatch Confirmation unless there is an Event Outside Our Control, however, time is not of the essence in a Contract. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
20.2 Delivery will be completed when we deliver the Products to the delivery address specified by you in writing.
20.3 The Products will be your responsibility from the completion of delivery.
20.4 You own the Products once we have received payment in full.
21. International Delivery
21.1 We may at your cost and our sole discretion deliver to a destination outside of the UK (“International Destination”). If you wish to have Products delivered to an International Destination please contact us by email to [email protected] or telephone us on +44 (0)207 242 5411.
21.2 If you order Products from our Website for delivery to an International Destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
21.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
21.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
25. Price Of Products And Delivery Charges
25.1 The prices of the Products will be as quoted on our Website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause
25.5 For what happens in this event.
25.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
25.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
25.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
25.5.1 Where the Product’s correct price is less than the price stated on our Website, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a misspricing, we do not have to provide the Products to you at the incorrect (lower) price; and
25.5.2 If the Product’s correct price is higher than the price stated on our Website, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
26. How To Pay
26.1 You can only pay for Products using a debit card or credit card, via PayPal, or via a BACS payment. We accept the following cards: Visa, Mastercard, Visa Debit/Delta, Visa Electron, UK Maestro, American Express.
26.2 Cash: Any amounts over £8,000 will need to be supported by two forms of ID and an explanation of where the funds came from (this is to comply with money laundering laws). Payments in cash may also be deposited directly into our bank account.
26.3 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
27. Manufacturer Guarantees
27.1 Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.
27.2 If you are a consumer, a manufacturer’s guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
28. Our Warranty For The Products
28.1 For Products which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of:
28.1.1 12 months from delivery for watches; or 28.1.2 1 months from delivery for jewellery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 28.2.
28.2 The warranty in clause 28.1 does not apply to any defect in the Products arising from: 28.2.1 fair wear and tear; 28.2.2 wilful damage, abnormal storage or usage conditions, accident, negligence by you or by any third party; 28.2.3 if you fail to operate or use the Products in accordance with the user instructions; 28.2.4 any alteration or repair by you or by a third party who is not us; or 28.2.5 any specification provided by you (for Custom Made Products).
28.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
29. Other Important Terms
29.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
29.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
29.3 These Terms and any Contracts are between you and us. No other person shall have any rights to enforce these Terms and any Contracts.
29.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
29.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
29.6 Please note that these Terms are governed by and construed in accordance with the law of England and Wales. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. You and we both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claim arising out of or in connection with a Contract, or its subject matter or formation (including non-contractual disputes or claims).
We hope you are completely happy with the items you order from us, but if you have any complaints or questions please contact us at [email protected].
The Luxury Hut has 14 days to respond to any complaint, If you are either dissatisfied with our final response or 8 weeks have gone by since you told us of the problem, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service.
What if you remain dissatisfied?
If you are either dissatisfied with our final response or 8 weeks have gone by since you told us of the problem, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service.
About the Financial Ombudsman Service
The Financial Ombudsman is a free, independent service that looks into disputes between financial businesses and their customers.
You can find out more or contact them directly using one of the links below. You have six months from the date of our final response letter to refer your complaint to them
If you prefer not to go directly to the Financial Ombudsman Service, then the European Commission also provides an on-line dispute resolution (ODR) platform which allows consumers to submit their complaint through a central site which will forward the complaint to the Financial Ombudsman Service or other Alternative Dispute Resolution (ADR) scheme (if relevant). For more information about ODR please visit https://webgate.ec.europa.eu/odr.