Frequently Asked Questions

Enjoy a 14-day hassle-free return period and receive a full refund on any item you purchase from us. For more details: Click Here

Our team of highly skilled authenticators meticulously inspects all items before presenting them to our valued customers. Rest assured; every item is certified as authentic, providing you with a Certificate Of Authenticity.

We will give your money back if any item you bought from us is faulty or doesn’t match the details.

Yes, we can resize your watch’s bracelet to ensure a perfect fit for your wrist. We aim to provide watches with bracelets that suit the average wrist size, but if needed, you can also purchase additional links or remove some links for a customised fit.

The answer to this question varies from one person to another. While some prefer to buy an expensive watch to mark any special occasion, others merely buy because of the exclusive craftsmanship of the luxury timepieces. And then, some purchase watches from luxury brands like Rolex, Omega, Audemars Piguet and Patek Philippe as an investment.

The watches from these prominent luxury watch brands retain value well and, in most cases, appreciate over time, making them ideal investments.

To Purchase An Item:

• Click On ‘Add To Cart’ And Then, ‘Proceed To Payment’.
• Enter Your Billing Details And Click On ‘Continue’.
• Enter Your Card Details And Click On ‘Pay For Order’.
• We Will Ship Your Order After Your Payment Is Confirmed.

All our items are appropriately packaged and sent using Royal Mail Special Delivery insured, to ensure they don’t get damaged during transit.

• Free Next Day Delivery On Selected Items – Order By 11 AM For Delivery The Following Day, Monday –Friday.
• Free Standard Delivery – We Aim To Deliver Any Order Outside The UK Within 2-3 Working Days.

We Accept The Following Payment Methods:

• Debit Card/ Credit Card (For Both Watches And Jewellery)
• Cash Upon Collection.

• Online Process:

• In-store process:

• Model
• Serial Number
• Age
• Condition
• Metals/Materials
• Original Box & Papers

In older Rolex watches, you can find the serial number carved in the middle of the lugs on the watch body. Remove the bracelet to find out the serial number of your Rolex.

In modern Rolex models, find the serial number engraved on the watch’s inner bezel at the 6 o’clock position beneath the crystal.

As one of the world’s most popular luxury watch brands, Rolex watches tend to hold their value really well. In fact, some models appreciate over the years.

Here’s a list of the Rolex models that are likely to hold great value over time:

• Rolex Daytona
• Rolex GMT-Master
• Rolex Day-Date
• Rolex Submariner
• Rolex Explorer II

The box and papers ensure your Rolex watch’s authenticity and hence will always fetch you a higher price when you plan to sell your Rolex. However, the expert watch buyers at The Luxury Hut will ensure you get the best possible price for your watch without compromising on the value. We have developed a simple, secure and straightforward way to buy all pre-owned Rolex watches with/without the original box and papers.

You can sell your watch online or call 0207 242 9160 to book an appointment at our Hatton Garden store. You can trust us to sell your Rolex without the papers for the best price in London.

Since its introduction in 1954, the Submariner has remained one of the most successful Rolex creations. Originally developed for scuba divers, the Submariner has extended its popularity to people from different walks of life and is now considered one of the most in-demand.

Here’s why:

• Quality: The Sub is made of 904L stainless steel, making it incredibly robust. The diver watch offers a water resistance of up to 300m, and the in-house movement makes it incredibly resistant to temperature changes & shocks.
• Innovation: Rolex fitted the highly accurate Calibre 3135 with 31 jewels to the Submariner in 1988 and upgraded the luminous material used on the dial and hands.
• Versatility: You can pair the Submariner with almost anything. Whether a formal meeting or an evening party, the iconic timepiece stands out with its versatility.
• Resale value: The iconic dive watch secures one of the highest resale values in the secondary market, making it a lucrative investment option. You can always sell Rolex Submariner at a good value.

Whether you choose to sell your watch online or in person, once you accept our final offer, we'll promptly process instant payments through your preferred payment method.

Yes, We can help you source your dream watch. We have a wide network of dealers with access to a variety of pre-owned luxury watches, which means we can deliver your favourite timepiece in the shortest time possible. More Details

Call us at 0207 242 9160 and schedule an appointment to visit our London showroom. We look forward to welcoming you! Get Direction

Yes. You can drop in at our well-established Hatton Garden showroom where our team will be delighted to greet you on arrival.

Currently, we do not offer any financing options.