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Frequently Asked Questions

If you can not find what you are looking for, please contact us at The Luxury Hut and we will be happy to answer any questions you may have. Contact us today.


What is your Return Policy?

Enjoy a 14-day hassle-free return period and receive a full refund on any item you purchase from us. For more details: Click Here

How do I know the watch is genuine?

Our team of highly skilled authenticators meticulously inspects all items before presenting them to our valued customers. Rest assured; every item is certified as authentic, providing you with a Certificate Of Authenticity.

What happens if an item is faulty?

We will give your money back if any item you bought from us is faulty or doesn’t match the details.

Do you resize the bracelet to my wrist?

Yes, we can resize your watch’s bracelet to ensure a perfect fit for your wrist. We aim to provide watches with bracelets that suit the average wrist size, but if needed, you can also purchase additional links or remove some links for a customised fit.

Why Do People Buy Expensive Watches?

The answer to this question varies from one person to another. While some prefer to buy an expensive watch to mark any special occasion, others merely buy because of the exclusive craftsmanship of the luxury timepieces. And then, some purchase watches from luxury brands like Rolex, Omega, Audemars Piguet and Patek Philippe as an investment.

The watches from these prominent luxury watch brands retain value well and, in most cases, appreciate over time, making them ideal investments.

I would like to buy an item. How do I proceed?

To Purchase An Item:

  • Click On ‘Add To Cart’ And Then, ‘Proceed To Payment’.
  • Enter Your Billing Details And Click On ‘Continue’.
  • Enter Your Card Details And Click On ‘Pay For Order’.
  • We Will Ship Your Order After Your Payment Is Confirmed.
How is my order secure?

All our items are appropriately packaged and sent using Royal Mail Special Delivery insured, to ensure they don’t get damaged during transit.

When will I receive my order?
  • Free Next Day Delivery On Selected Items – Order By 11 AM For Delivery The Following Day, Monday –Friday.
  • Free Standard Delivery – We Aim To Deliver Any Order Outside The UK Within 2-3 Working Days.
What payment methods can I use?

We Accept The Following Payment Methods:

  • Debit Card/ Credit Card (For Both Watches And Jewellery)
  • Cash Upon Collection.


How do I sell my watch to The Luxury Hut?
You can either sell your watch online or visit us in-store, whichever is convenient for you.
  • Online Process:
Complete The Form
Fast Watch Inspection
Instant Payment
  • In-store process:
Call us on 0207 242 9160 to book an appointment and visit us with your watch. Our appraisers will make an offer, accept it and we will pay you right on the spot!
How Much Is My Rolex Worth?
Finding out the worth of your Rolex is not as easy as you might think. 
This is because its value depends on several factors, like:
  • Model
  • Serial Number
  • Age
  • Condition
  • Metals/Materials
  • Original Box & Papers
An easy way to determine your Rolex’s value is by filling in our simple online form. Get a FREE valuation in less than a minute!
How Do I Check A Rolex Serial Number?

In older Rolex watches, you can find the serial number carved in the middle of the lugs on the watch body. Remove the bracelet to find out the serial number of your Rolex.

In modern Rolex models, find the serial number engraved on the watch’s inner bezel at the 6 o’clock position beneath the crystal.

Which Rolex Holds Its Value The Best?

As one of the world’s most popular luxury watch brands, Rolex watches tend to hold their value really well. In fact, some models appreciate over the years.

Here’s a list of the Rolex models that are likely to hold great value over time:

  • Rolex Daytona
  • Rolex GMT-Master
  • Rolex Day-Date
  • Rolex Submariner
  • Rolex Explorer II
How Do I Sell My Rolex With Papers?

The box and papers ensure your Rolex watch’s authenticity and hence will always fetch you a higher price when you plan to sell your Rolex. However, the expert watch buyers at The Luxury Hut will ensure you get the best possible price for your watch without compromising on the value. We have developed a simple, secure and straightforward way to buy all pre-owned Rolex watches with/without the original box and papers.

You can sell your watch online or call 0207 242 9160 to book an appointment at our Hatton Garden store. You can trust us to sell your Rolex without the papers for the best price in London.

Why Rolex Submariner Is So Popular?

Since its introduction in 1954, the Submariner has remained one of the most successful Rolex creations. Originally developed for scuba divers, the Submariner has extended its popularity to people from different walks of life and is now considered one of the most in-demand.

Here’s why:

  • Quality: The Sub is made of 904L stainless steel, making it incredibly robust. The diver watch offers a water resistance of up to 300m, and the in-house movement makes it incredibly resistant to temperature changes & shocks.
  • Innovation: Rolex fitted the highly accurate Calibre 3135 with 31 jewels to the Submariner in 1988 and upgraded the luminous material used on the dial and hands.
  • Versatility: You can pair the Submariner with almost anything. Whether a formal meeting or an evening party, the iconic timepiece stands out with its versatility.
  • Resale value: The iconic dive watch secures one of the highest resale values in the secondary market, making it a lucrative investment option. You can always sell Rolex Submariner at a good value.
When will I receive payment for my watch?

Whether you choose to sell your watch online or in person, once you accept our final offer, we'll promptly process instant payments through your preferred payment method.


Can you source a watch?

Yes, We can help you source your dream watch. We have a wide network of dealers with access to a variety of pre-owned luxury watches, which means we can deliver your favourite timepiece in the shortest time possible. More Details

How to visit your Local Showroom?

Call us at 0207 242 9160 and schedule an appointment to visit our London showroom. We look forward to welcoming you! Get Direction

Do You Provide In-Store Shopping?

Yes. You can drop in at our well-established Hatton Garden showroom where our team will be delighted to greet you on arrival.

Do you offer finance?

Currently, we do not offer any financing options.

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