The Luxury Hut is committed to protecting your privacy. This policy explains how any personal data you provide to us or that we collect from you will be managed and protected by us. The information we collect through our Site helps us provide you with information specific to your needs and interests.The UK’s data protection laws allow us to use your personal data provided we have a lawful basis to do so. We secure and use your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
The kinds of personal details we collect and share depends on the service you require from us.
a) Technical details. Including the IP or Internet protocol used to connect your computer to the internet, your login information, type and version of browser, browser plug-in kinds and versions, time zone setting, operating system and platform.
b) Details about your visit. Including the entire URL or Uniform Resource Locators clickstream through, from and to our website along with date and time.
c) Products you searched for or viewed, page response times, visit length of particular pages, download errors, page interaction details like clicks, scrolling and mouse-overs, processes used to browse away from a page and contact number used for calling our customer service number.
We may use information about you (including) in the following ways:
Your personal data may also be used for other purposes where required or permitted by law.
We may use customers’ data for the above-mentioned purposes to meet our legal interest of handling our legitimate agreement with you and, otherwise where necessary to abide by our authorised and regulatory obligations, where permitted under GDPR.
We will not be able to make an agreement with you, if you don’t give us your personal details. We may record or monitor your communication with us like phone calls to help us improve our service or to support us provide you with a requested service. In particular, we may use data we have about you to carry out our obligations to you under any agreement/contract between us.
With regard to security and preventing criminal acts, we may use closed circuit TV in as well as around our premises to constantly monitor and collect visual images. All recordings stay our sole property.
Your personal data is protected by legal rights, which include your right to:
If we intend to use or disclose your personal data to any third parties for marketing purposes, we will inform you. You can exercise your right at any time by contacting us at [email protected]
If you are unhappy about how your personal data has been used by us please contact us. You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data. You can contact them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, on 0303 123 1113 or by email to [email protected]o.org.uk. See also https://ico.org.uk/global/contact-us/.
For more information or to exercise your data protection rights please email [email protected]
We will retain your personal data throughout the duration of your agreement and or as long as you are a customer with us. We may retain your personal data beyond this date for the purposes mentioned above and will in any case at all times retain your personal data for the minimum period required by law. We may also retain your data to deal with any disputes, to maintain records and to show we have dealt with you fairly.
We may also retain your data for research and statistical purposes in which case we will ensure it is kept private and used only for these purposes.
Data about live and settled accounts is kept on credit files for six years from the date they are settled or closed. If the account is recorded as defaulted, the data is kept for six years from the date of the default.
Your personal data may be used by our partners, brokers, agents, sub-contractors, insurers, lawyers and by any of our or their subsidiary or associated companies before, during and after your agreement with us.
We may also use organisations to perform tasks on our behalf including information technology service providers, payment services providers, auction houses, repossession agents, banks and transportation companies who we will then be sharing your personal data with and who may also process and retain your data both before, during and after your agreement with us.
Any of these third parties may contact you by post, e-mail or telephone (or as required). They may also use your personal data to communicate with you on any matter relating to the management and conduct of your account or agreement with us.
We may also share your personal data with CRAs, fraud prevention agencies, law enforcement agencies, regulators and other authorities, the UK Financial Services Compensation Scheme, any agent that you have given us authority to communicate with and persons you ask us to share your data with, companies that we introduce you to, market researchers tracing and debt recovery agencies and customer service agencies for the purposes set out above. These agencies and firms may also share your personal data with others.
If you would like further information please contact us on the details given for us in this notice
The Website Policies may be changed or updated occasionally to meet relevant requirements and standards. Therefore customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
The information includes statistical data about the visitors who access our Website, including the number of pages viewed, products purchased and their use of our site. The data may be used by us to analyse how our visitors communicate with our Website and how we can continue to improve the online experience of visitors.
Customers can use Debit Card or Credit Card to make payments for both luxury watches and jewellery. We accept the following cards for payment – Mastercard and Visa.
We take every plausible care to make sure that your order and successive transactions are conducted in a safe and secure environment.
TERMS RELATED TO FRAUDULENT PAYMENTS
In case, we sensibly suspect a fraudulent payment made by Credit/Debit card, we will not dispatch any product(s) that you purchased and no refunds will be processed until we receive approval from your bank.
For support, The Luxury Hut can be reached at:
Suite 10, 88-90 Hatton Garden, London, EC1N 8PN, UK
Tel: +44 (0) 0207 242 9160
or E-mail us at: [email protected]
© The Luxury Hut is a trading name of Golden Cash Limited. Authorised and regulated by The Financial Conduct Authority for pawnbroking. Registered in England as Golden Cash Limited. Registered Number is 07309335. Registered office address: Treviot House, 186-192 High Road, IIford, Essex, IG1 1LR. Designed and Developed by The Luxury Hut. All Rights Reserved 2018